Frequently Asked Questions
Find answers to common questions about our latest tech and electronics
Do your electronics come with a manufacturer warranty?
Yes, all products sold by New Arrivals include a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
Are the devices unlocked for all carriers?
All mobile devices and tablets sold on our platform are factory unlocked and compatible with major GSM and CDMA networks worldwide.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's tracking portal.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damaged packaging and product to initiate an immediate replacement.
Do you offer technical support for setup?
Absolutely. We provide complimentary basic setup assistance via email or live chat for all smart home and computing products purchased from us.
Are your products brand new or refurbished?
New Arrivals exclusively sells brand new, factory-sealed electronics unless explicitly labeled as 'Certified Refurbished' in the product title.